Grievance
Redressal Cell
The aim to establish the Grievance
Redressal Cell (GRC) is to consider the complaints lodged by any student and
redress it as per institutional norms. The student can state their grievance regarding
any academic and non-academic issues within the campus online or may drop her
complaint in suggestion box put up in the campus, with full contact details. The
institution aims at solving the grievances of the students within stipulated time
regarding academic or non-academic matter within the campus.
Objective of the cell
The
aim to establish this cell is to maintain harmony and discipline in the campus.
It has been established to settle the genuine problems of the students and
other stakeholders, if any, within a reasonable time period of 7 to 15 days.
The
institution has constituted Grievance Redressal Cell as per the guidelines of
the UGC (Grievance Redressal) Regulations, 2018:
|
S. No |
Name |
Designation |
|
1. |
Mr. Vinod Pandey |
Chairman |
|
2. |
Dr. Neelam Mishra |
Member |
|
3. |
Dr. Seema Pareek |
Member |
Mechanism of the GRC-
1.
The
cell shall consider the complaints lodged by stakeholder individually.
2.
The
cell shall not consider any grievance of general applicability or of collective
nature raised collectively by more than one stakeholder.
3.
On
receipt of the complaint the committee will decide to take-up the matter on its
merit.
4.
The
cell may mediate between the complainant and the defendant against whom the
complaint has been made.
5.
The
cell will submit its report to the Principal through IQAC.
6.
The
decision shall be communicated to the stakeholder immediately.
Procedure for lodging complaint:
·
The
students can lodge their grievance through online mechanism in the link
provided below-
CLICK HERE for lodging
grievance.
·
The
students may drop the complaint in writing in the suggestion box.
·
The
Grievance Cell will act upon those cases which have been forwarded along with
the necessary/ supporting documents.